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Frequently Asked Questions

Frequently Asked Questions

How do I become a new patient?

To become a new patient, we encourage you to make an appointment for our free 20-minute consult. For people living outside the Spokane area, a phone visit can be made. At this 20-minute “meet and greet” visit, it gives us the opportunity to evaluate your health goals as well as explain our office policies regarding insurance and payment.

After the free consult, if you are interested in establishing as a new patient, we will direct you on how to complete the health history which includes in-depth questions concerning your medical history, past and present, a 3-Day Diet Diary, and authorization forms. We also ask that you include any recent lab results from other providers. After our providers have reviewed your information, we will call you to schedule your new patient visit.

Does your practice accept insurance?

The Metabolic Institute does not contract with insurance companies, including Medicare and Medicaid. Therefore, we do not bill any insurance company for services rendered. We are happy to provide a walkout statement, so you can submit to your insurance company for possible reimbursement. Our office recommends that you contact your insurance carrier to see what your out-of-network benefits entail.

Our payment policy is full payment due upon receipt of services. We accept cash, check, debit, and credit cards.

If you have any additional questions regarding our policy, please do not hesitate to contact our office.

How do I request a prescription refill?

If you are a patient at The Metabolic Institute, and in need of a prescription refill, please contact your pharmacy. We ask that refills be requested at least 48 hours ahead of time. Please take holidays and weekends into consideration when requesting a refill.

Do your providers see and treat children?

Yes. All providers at The Metabolic Institute see and treat all ages from toddlers to the aging population. Functional Medicine treats the root cause of illness across the entire life span.

Are the providers able to be primary care providers?

The Physicians and Nurse Practitioner are trained as primary care providers, but they do not provide acute care or comprehensive primary care services. They will work with you closely as consultants in preventive, nutritional and functional medicine to help you address the roots of chronic health problems. They can confer with your primary care doctor.

Do Functional Medicine providers prescribe medications?

Our providers can, and do, prescribe medications whenever necessary.

What does it cost to become a patient?

An initial hour visit is $295. A follow-up hour visit is $175; follow-up 30-minute visit is $100. This does not include the cost of any laboratory testing, although, some laboratory tests may be in part, covered by your insurance carrier.